Hey, I'm Renz!

I’m a Customer Success Manager with years of experience helping businesses thrive. I specialize in leveraging GoHighLevel to streamline processes and build strong customer relationships with a touch of fun along the way!

I’m the kind of person who can troubleshoot a tech issue faster than you can say ‘reboot,’ all while making it feel like a casual chat over coffee!

Back in 2019, I kick-started my career as a

Technical Coordinator

at Harman Professional Industries. I quickly realized I had a knack for simplifying complex processes and solving problems—not just fixing things, but making them better. I managed ticketing systems, reduced customer wait times, and streamlined inventory management like a pro. Honestly, there’s nothing more satisfying than seeing a system run smoother because of something you built!

By 2021, I found myself at

Verizon Wireless as a Technical Specialist, and this is where I really honed my technical and customer support skills. I took pride in resolving 95% of issues on the first contact—those “aha” moments with customers always made my day. I wasn’t just solving problems; I was building relationships and making tech approachable. And okay, I admit—I had fun exceeding sales goals and boosting customer satisfaction scores. Who says tech and personality can’t go hand-in-hand?

In 2023, I took a big step forward and became a Customer Success Manager at IUL Insiders. Here, I learned how much I love working directly with clients to drive results. I created tailored retention plans, onboarded customers seamlessly, and found ways to reduce churn by 15%. Helping businesses grow and seeing the impact of my strategies? That’s when I knew I was in the right field.

Fast forward to 2024, I joined Deel Canada Services Inc. as a

Customer Success Manager, bringing everything I’ve learned along the way. Now, I focus on maximizing customer value, analyzing data for actionable insights, and making sure every client feels supported. For me, it’s all about understanding the unique needs of each business and making sure they get the most out of the tools they’re using.

What’s been consistent throughout my journey? My love for technology. I’ve always been the person who gets excited about exploring new systems and tools. From automating workflows to optimizing CRMs like GoHighLevel, I’ve found ways to make tech work smarter for businesses. But honestly, it’s not just about the tech—it’s about the people. Building relationships, solving problems, and making things a little easier for everyone? That’s what I’m here for.

Looking ahead, I’m excited to keep blending my tech expertise with my customer-first mindset to help businesses grow, retain happy clients, and simplify their workflows. And, of course, I plan to have fun doing it!